Automotive Center Manager in Training (ACMIT) - Aiea, HI

Company Name:
Sears Holdings
The Auto Center Manager in Training (training period of approprimately 6 - 12 months)) masters all functions within a Sears Auto Center, including sales, profitability, merchandising, customer service, staffing, safety, and local marketing initiatives.
Job Duties/Responsibilities:
Complete all assigned e-learning and faciltiated courses within a 6 month periord.
Thinks and acts "like an owner" in carrying out responsibilities. Directs and frequently coaches Assistant Auto Center Managers), Customer Service Advisors, and Technicians in order to achieve key objectives for the Center. Communicates and motivates staff as well. Masters the following functions through on the job learning:
Understand individual performance metrics of sales associates (e.g., Tire Enhancement Dollars) and technicians (Productivity; Mechanical Enhancement Dollars) on a daily basis and know how to provide feedback and coaching as appropriate.
Perform frequent walk-throughs of the Auto Center to ensure sufficient inventory, cleanliness, adherence to Core and Compliance standards, productivity, and absence of safety/loss management violations.
Create schedules for staffing, ensuring that hours are within appropriate amounts for the projected sales, using the Manpower Planner tool.
Assign customer vehicles to appropriate technician.
Monitor service tickets to ensure proper documentation, completion of QSC (what is this?) checklist, and efficient servicing of customer automobiles.
Diagnose and discuss repair functioning of auto systems and parts with customers and associates.
Respond to special customer requests and complaints, resolve issues to satisfy customers, and authorizes add-ons and discounts as appropriate
Implements Monthly Sales Plan, including merchandise resets, posting appropriate signage, etc.
Asssit in managing Auto Center staff, including hiring, evaluating performance, providing coaching/feedback, and development. Verifies that required training has been completed.
Ensure Auto Center maintains proper merchandise and inventory levels.
Performs other duties as assigned Requirements:
5 years as a Mechanic or Sales Associate; 3 years managing an auto related buisness
Creates and fosters a culture focused on customer service through great communication, problem solving, positive reinforcement, high staff engagement, and operational efficiency.
Creates culture which encourages store staff to discuss issues and provide solutions (e.g. staffing, capital, inventory, customer relations). Preferred Skills:
Automotive Service Excellence Certification
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 399882BR
Job Function: Automotive
Employment Category: Regular, Full-time
State: Hawaii (HI)
State or Province/City: AIEA
Location: 98-180 KAMEHAMEHA HWY,AIEA, HI 96701, US
Post Code: 96701
Post Date: 10/08/2014
Brand: Sears
Business Unit: Stores - Auto Centers
Store: 06218: Sears Auto Center

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